March 29, 2024
POSITION OVERVIEW:
The Applications Engineer will play a key role in implementing and maintaining MIT.nano’s lab management system – NanoFab Equipment Management & Operations (NEMO) MIT.nano is a large shared services facility with over 1,000 users and hundreds of tools and instruments. NEMO, developed at the National Institute of Standards and Technology, is an open source web application used to schedule reservations, enable/disable tools, track maintenance issues, track tool usage, and more.
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PRINCIPAL DUTIES AND RESPONSIBILITIES:
NEMO Lab Management System (LMS)
Oversees the full NEMO LMS global role functionality
Serves as a single point of contact for global configuration, modifications, troubleshooting and quality assurance of NEMO LMS functionalities and overseeing implementation of new LMS functionalities integration
Responsible for keeping up to date on new versions and feature releases and informs the staff and users of the new capabilities
Assists staff and facility users with NEMO related inquiries as needed, this includes access related issues, access badge generation for LMS badge controlled equipment/environments
Responsible for implementation of system hardware and software interlocks and educating staff/users on interlocking functionalities
Responsible for development and updating of LMS technical documentation (SOP's/Manuals) in a timely manner
Ensures accurate record tracking such as reservations/trainings/consumables etc. in LMS and benchmarking against inventory in coordination with relevant staff
Responsible for accuracy of documentation records in LMS (Safety (SDS) and Equipment SOP's/Instrumentation location visual details/staff contacts/ etc.)
In coordination with infrastructure team responsible for timely LMS updates on Resources maintenance/outages
Serve as a single point of contact for integration of the ticketing system and the relational user databases with LMS
Handle all technical aspects of post-usage surveys
Maintains contact with peer institutions and consultancy contacts on collaborative LMS platform development efforts
Other duties as needed or required
QUALIFICATIONS
MINIMUM REQUIRED EDUCATION AND EXPERIENCE:
Bachelor's degree in a computer science or any relevant engineering field
Three years’ relevant experience developing documentation for procedures, online services, and/or experience composing user guides and other written materials for lab protocols as well as software products; ability to independently carry out data analysis
Demonstrated proficiency in navigating software application for the administration, documentation, tracking, reporting, automation, and delivery of educational courses, training programs, materials or learning and development programs, with a preference for prior experience with NEMO LMS Proficiency with applications support and basic IT
Experience with API development and any server side programming languages such as Python or Java
Adept at troubleshooting, with a keen eye for details Exceptional communication and interpersonal skills
A self-starter with the ability to thrive both independently and as an integral member of a dynamic team
Familiarity with network protocols and data storage management
Must have excellent interpersonal, planning, organizational, presentation, analytical, and written and oral communication skills; attention to detail, accuracy, quality, and time